Terms & Policies

Return Policy

You are entitled for return if the items that you ordered fall under below categories:

  1. Replacement for a wrong or defective item sent

Return can be done via poslaju courier services. Return is only available for items that are received by customer not more than 3 days from the date of the receipt. Before returning the item, please ensure that:

  • The tag/ brand is still attached to the item (for new item)
  • The item is still new, unused and in good condition.

We reserve the right to reject any returned item that does not met the criteria above.

Please contact byStellaMella at customersupport@bystellamella.com or +60173080435 for more details on returned item.

Courier charges for returned item under the above category will be credited to the customer’s store credit OR credited directly to customer’s account (upon request).

Exchange Eligibility

Exchange is strictly not allowed. Customers are advised to inquire on the products before proceed with the purchase.

Refunds Process

Any refunds will be direct credit to customer’s account, providing that details on the bank accounts provided is similar to the customer’s name. Otherwise, refund will be credited into the customer’s store credit and will be deducted on the next purchase. Refund via bank transfer will require 2 working days after we receive the returned item.

In addition, please ensure that the following details are provided completely and correctly:

  • Bank Name :
  • Account Number :
  • Account Holder’s Name as per NRIC/Passport :


Please note
:

  • BYSTELLAMELLA reserves the rights to withhold any refunds if your original item have not reached us
  • Ensure that refund details given are correct and complete.
  • BYSTELLAMELLA will not be responsible on any refunds that was made into wrong account number, which was incorrectly provided by the customer
  • Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

 

Terms & Conditions

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us here: customersupport@bystellamella.com

Our Privacy Statement fully complies with the Personal Data Protection Act 2010 and represents the industry’s best practice.
Collection of Personal Information
BYSTELLAMELLA does not sell, share or trade customers personal information collected online with third parties. Personal information collected online is for internal use only.

When you create an account at BYSTELLAMELLA, the personal information we collect may include your:
Name
Delivery Address
Email Address
Telephone Number
Mobile Number
Date of Birth
Gender

The personal information we collect from you will be used in some or all of the following ways:
To deliver the products you have purchased from BYSTELLAMELLA
To update you on the delivery of the product and for customer support purposes
To provide you with relevant product information
To process your orders and to provide you with the services and information offered through our website and which you request
Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier, supplier or Vendor partner).
When you register as a user on BYSTELLAMELLA website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.

Payments that you make through the Site will be processed by our agent FPX. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Updating Your Personal Information
You can update your personal information anytime by accessing your account on BYSTELLAMELLA website.
Security of Your Personal Information

BYSTELLAMELLA ensures that all information collected will be safely and securely stored. We protect your personal information by:
• Restricting access to personal information
• Maintaining technology products to prevent unauthorised computer access
• Securely destroying your personal information when it’s no longer needed for our record retention purposes

Disclosure of Personal Information
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from BYSTELLAMELLA website. In exceptional circumstances BYSTELLAMELLA may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. BYSTELLAMELLA is committed to complying with the Privacy Act and the National Privacy principles.
If you believe that your privacy has been breached by BYSTELLAMELLA please drop us an email here and we will resolve the issue.
Collection of Computer Data

When you visit BYSTELLAMELLA, our company servers will automatically record information that your browser sends whenever you visit a website.

This data may include:
• Your computer’s IP address
• Browser type
• Webpage you were visiting before you came to our site
• The pages with in BYSTELLAMELLA you visit

The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

Changes to the Privacy Policy
BYSTELLAMELLA reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Complaints about breeches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please drop us an email at customersupport@bystellamella.com

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